We set standards for you in sales & service
Do you want to acquire new customers, make potential prospects aware of your products or awaken dormant potential from existing customer relationships? Then rely on our expertise - inbound or outbound. As an established customer care service provider, we offer you an attractive portfolio of services in the B2B and B2C environment.
A conversion rate of 25% on average or a customer recovery rate of up to 50% speak for themselves. Over the past few years alone, we have achieved an average 40% increase in the churn prevention rate, a 59% increase in the conversion rate and a 15% increase in the cross-sales share.
With a great deal of commitment and expertise, we ensure that standardized and individual solutions are viable and successful for you. The chosen medium and format are irrelevant: whether telephone, chat, email or social media - we use all channels that your customers also use. Omnichannel communication is an integral part of our daily business.
We are characterized by high success rates in the sales segment, in services and in churn management. Against the backdrop of increasing digitalization across all communication channels, we are increasingly focusing on empathy and emotionality as well as the outstanding communication skills of our customer advisors.
Sales Management
With great passion for and in-depth knowledge of our clients and their products and services, AMEVIDA stands for positive customer and consumer experiences, outstanding sales quotas and excellent cross-selling and up-selling performance. We work in a goal-oriented manner and give our all to be the best in the benchmark and not only to deliver the required performance, but to exceed it - every day.
- Lead management: from lead generation, potential identification and qualification to nurturing
- Sales call: From the initial contact to the conclusion of the sale
- Cross- & up-sell: from recognizing to exploiting customer potential
- Appointments: If desired, also in conjunction with lead management and route planning
Churn management
We prevent customer churn and minimize customer migration. In the telecommunications industry, we are the benchmark leader in retention throughout Germany. We extend your existing customer relationships for you and impress with outstanding rates for your churn rate.
- Customer loyalty: The satisfaction of your customers - our goal, every day
- Preventing terminations: the professional way of reacting early - for us part of relationship management
- Customer recovery: comprehensive reactivation - our success rate speaks for itself
Service management
For us, service means solving the concerns of our clients' customers professionally, effectively and successfully. And around the clock. We provide competent and communicative information and advice for your products and services.
- Order & order acceptance: The service plus in administration, consulting or also for cross-sells and upsells
- Customer service support: The solution with expertise - for inquiries, promotions, offers, delivery, payments, complaints and returns
- Technical 1st and 2nd level support: The specialist helpdesk for hardware and software or technical applications
- Welcome & Goodbye Calls: Personal support with information content and service orientation
- Secretarial service & switchboard: The friendly voice - reliable on all channels and in many languages
- Accident & emergency service: The safe number for quick help
- Back office: Reliable support - from specialist data management to general processing
Our claim:
to be your first choice!
