Customized IT service and technology - individually tailored to your customer needs and company size - qualified, flexible, adaptable.
As an established expert in customer relationship management in sales and service, we know exactly what internal call centers, sales and service departments need. The technologies used should optimally support employees so that they can carry out their sales and service tasks simply, securely and, above all, efficiently. A smoothly functioning IT system landscape is an existential necessity for business success. This is the only way to leave enough room to provide customers with individual advice at the highest level.
We live up to this claim in our own company. And as a specialist for sales and service at the highest level as well as for qualified IT services, we are a strategic partner for sales and service units of ambitious SMEs.
We put together an individual complete package for you that is precisely tailored to your requirements and needs - from the equipment of the workstations to the necessary infrastructure and software. We also take responsibility for IT compliance and security standards. The individual packages give our partners excellent control over resources and costs.
Our ITaaS expertise
Individual options of the ITaaS offer include, among others:
- Complete package comprising workstation equipment, required infrastructure (network, Internet, dedicated line) and software (CRM system, reporting, ACD, dialer)
- Inbound and outbound telephony incl. voice recording
- Chat, Messenger, Mail
- Interfaces to other systems (e.g. Salesforce, Voixen, DemandFlow)
- Digitization of workflows
- Data handling (import, export, transfer, report)
- Support service, if required 24/7 with guaranteed availability and SLA
Our claim:
to be your first choice!
