Secure customer care solutions in turbulent times.
In the recent past in particular, purchasing behavior has shifted very strongly towards the online sector. Online retail and e-commerce are increasingly replacing traditional, bricks-and-mortar retail - across all generations. This change has also had a lasting impact on sales, advice and support. With our wide range of services, we support pure online retailers as well as traditional retailers. We ensure customer loyalty, customer recovery and churn prevention inbound and outbound on all available channels and in conjunction with traditional sales and service activities.
Our expertise for retail and e-commerce:
- Individual measures for customer activation and care
- Carrying out pre- and after-sales calls
- Ensuring comprehensive availability and processing of delivery information
- Support for order processing and administration
- Sales and service-oriented product and service consulting
- Complaint management by employees from churn prevention
- Carrying out repair acceptance and administration
- Inquiry management for payment options, open items, reminders, etc.
- Technical first & second level support
