Competent customer care solutions for tourism & leisure
The tourism industry is the second largest service sector in Germany after retail. Professional travel customer management is just as much a must for tourism portals as it is for online travel portals, travel agencies, dynamic tour operators and travel agents. AMEVIDA offers all channels of communication and turns service into an experience.
In the tourism market in particular, customers' demand for individual, expert and empathetic support at their interface with the travel provider has grown significantly. However, the demands of tour operators and online travel companies and platforms on their sales and service partners have also increased massively in terms of the analog skills of agents in customer contact centers.
To ensure that employees and customers continue to experience the specifics of the tourism industry, we have founded the subsidiary AMEVIDA Touristik GmbH.
More and more online tour operators, large travel companies and tour operators are now relying on the performance, passion and expertise of AMEVIDA agents from the tourism and leisure industry.
Our expertise in the tourism sector - complete fulfillment for OTAs and tour operators:
- Order & order acceptance
- Cross- & up-selling campaigns
- New customer acquisition
- 1st and 2nd level support
- Implementation of sales campaigns
- Ensuring an efficient e-mail service
- Back office: Data management processing
- Increasing maintaining customer satisfaction
