Empathetic citizen and donation support.
The shortage of skilled workers in the public and social sectors will continue to increase. Whether in public authorities, municipal administrations, the healthcare sector or aid organizations - the trend is the same. More and more call center and customer care services are being requested by municipal institutions for the outsourcing of back office processes, participant recruitment, citizen and other surveys. AMEVIDA has established itself well in these fields, particularly at regional locations, and provides efficient and very successful relief for the commissioning organizations at sensitive interfaces with clients, customers and citizens.
Our expertise in the public sector and social services:
- Citizens' office: Providing information on public services; accepting and processing applications
- Emergency hotlines: complaint and emergency management
- Healthcare: Provide information about public health programs, manage appointments, educate patients, and assist with benefit applications.
- Education: Providing information about educational programs; accepting and processing applications, student and parent education; applying for benefits
- Transportation: Provision of information about public transportation; ticket sales as well as inquiries and complaints.
- Telephone appointments, e.g. for citizens' offices, road traffic offices, etc.
Aid organizations also rely on our seriousness and experience. In donor support, new customer acquisition and existing customer support. Because: AMEVIDA has been supporting organizations for many years with donor support, advice on various donation options and the acceptance of donations. And we have also been involved in the "Ein Herz für Kinder" fundraising gala for several years and accept donation calls.
Specific services for aid organizations:
- Implementation of campaigns to recruit members and activate donors
- Maintaining and securing existing groups of participants
- Reactivation of former participants
- Organization and multimedia processing of donation acceptance
- Further development of donors
- Conducting and analyzing customer satisfaction surveys
