Efficient customer care solutions for energy companies and suppliers.
The entire energy sector is facing a variety of challenges driven by the shift towards more sustainable forms of energy, technological advances and geopolitical events. At the customer/consumer interface, it is necessary to communicate in language and behavior. This is because electricity and gas sales have now become a cross-selling business that is also being operated on the territory of new market participants. The sale of solar systems, storage systems, smart meters and other energy and environmental technologies is also massively shaking up the market.
Energy sales and production, once closely linked, are now far apart due to neutral energy networks and energy exchanges. Instead of being supplied by a single provider, consumers can choose between hundreds of providers and tariffs. As a result, the margin that can still be achieved in the sale of electricity and gas has fallen to a fraction of previous levels. And last but not least, the pressure to use green energy has created an unparalleled lack of transparency in terms of products, prices and suppliers.
Score points with speed, valid processes, a high level of expertise and outstanding service quality.
Compared to in-house solutions and conventional cross-selling approaches, the AMEVIDA argument is "to be more successful and cheaper in terms of service for sales". Outsourcing is good. But not all outsourcing is the same. We use additional opportunities for you in cross-selling and upselling to retain your customers, acquire new customers and win back contracts that have already been terminated.
Our expertise for the energy and utilities industry:
- Consulting and development of measures for customer acquisition and portfolio management
- Opt-in generation to build up and expand the sales base
- Measures for lasting customer loyalty
- Welcome calls - also as a cross-selling tool
- Prevention strategies against customer churn
- Customer satisfaction measurements
