Specialists for customer care in telecommunications. Right from the start!
The AMEVIDA success story began in telecommunications. Also to the success of our clients. And with very demanding tasks: Preventing churn and winning back customers in conjunction with cross-sell and up-sell campaigns. Wherever there is a need for persuasive power in direct person-to-person contact. Whether inbound or outbound, we have established ourselves as a successful and permanent fixture in the market through many years of partnership with leading telecommunications companies.
Similar to the energy market, the telecommunications market is also characterized by massive competition. Of short contract terms, constantly changing tariff offers, service and cross-sell offers. And speed. This is all too often very confusing for consumers. In addition to our industry expertise - gained over ten to twelve years of project support - AMEVIDA employees are characterized by empathy and strong communication skills when dealing with telecommunications customers.
The same parameters characterize our involvement in the media sector. In this area in particular, the Internet and digitization have led to immense change and reorientation of publishing houses and media companies. New, predominantly online-oriented marketing and sales concepts have resulted in new subscription structures. New revenue models and payment processes have also changed the industry landscape - completely and sustainably.
Whether old or young, stubborn, rude or nice, professional or demanding: we can handle it. We speak the language that is understood, we strike the tone that is appreciated.
Our expertise in telecommunications:
- Complete omnichannel support for private and business customers throughout the entire customer lifecycle
- Lead generation and lead enrichment in the area of business customers
- Acquiring new customers in direct sales
- Opt-in management
- Customer satisfaction surveys
- Churn management in service and sales, inbound and outbound
- Customer development through cross-sell and up-sell campaigns, among other things
- Complaint management
- 1st & 2nd level customer support in service and helpdesk
- Test and learning center - testing of up- and cross-sell campaigns
