Because we set standards. In customer loyalty. In sales.
Through customer proximity, long-term partnerships and quality.

We are the call center operator and customer care service provider when it comes to the difficult tasks - be it lead generation, customer recovery, churn prevention or cross-sell and up-sell. Over the past few years, we have achieved an average 40% increase in the churn prevention rate, a 59% increase in the conversion rate and a 15% increase in cross-sales.

We give our all to exceed the required performance on a daily basis. Our quality management team and our employees at nine locations across Germany give their best for our customers and their goals every day. We have been a trusted partner to our customers in many projects for over ten years - reliable, committed and efficient.

In addition to the expertise of our employees at the point of contact with customers, our proven industry expertise gives us a significant advantage over many market players. The use of industry insiders is a key aspect of our business and support strategy. We always guarantee the right language in our dialog with customers and consumers.

We always provide our services with a responsible eye on the greatest possible data security and control when handling data. This ensures the quality of our services as well as the quality of our processes and support structures. Our own experts for data security and IT also continuously check and optimize the security of the customer data entrusted to us.

As an owner-managed customer care service provider, we are characterized by agility, independence and proximity to the market and customers. Our clients value our short response times and flexibility with every order. With our capacities and freedom to make decisions, even very large customer projects can be reliably realized in terms of personnel, structure and technology - always individually adapted to the needs and wishes of our clients.