As Chief Strategy and Innovation Officer, Nicole Ernst has been responsible for the newly created division since the beginning of February, which includes the further development of the corporate and growth strategy, the management of innovation programs and the development and expansion of new strategic business areas. This also includes the areas of Ad Sales, Trust & Safety and Crowd Management. Her team also acts as a key interface between Sales and Operations, optimizing the onboarding process for newly acquired projects and clients.
Ms. Ernst brings many years of experience and proven industry expertise to her tasks and the newly created position, which she was able to demonstrate in operational and sales-related management functions at market-leading companies in the BPO environment. As Vice President Strategic Accounts, her most recent responsibilities focused on creating positive user experiences on the internet through content moderation with international teams. In addition, she led data labeling projects to train algorithms, recognize patterns and make accurate predictions.
