When asked which industry offers the best service for its customers, around 41% of the more than 1,000 German consumers surveyed in a study by Software Advice, a US consulting firm and research platform, named the telecommunications industry as the most satisfied with customer service. 39 percent placed banking in first place. The professional services sector was also frequently mentioned in first place with 21 percent and the tourism sector with 20 percent. The electronics sector was just ahead of the food and restaurant sector with 15 percent and 13 percent respectively. The e-commerce sector landed in last place with 12%.
As a provider of customer care and call center services, Amevida has been a strong and reliable partner to market-leading industry giants in the telecommunications, finance and tourism sectors for many years. At the direct interface to the customer, our agents stand for proven professional and industry expertise, coupled with a high degree of empathy and an appreciative communication culture.
Our many years of success, particularly in the telecommunications segment, speak for themselves: we consistently rank among the top customer care service provider benchmarks when it comes to preventing churn, winning back customers and cross-selling and upselling. The importance of positive customer service experiences is again shown by the Software Advice survey. 29% of respondents said they would stay with companies that score highly in customer service, even if there are cheaper providers.
