The banking and financial services sector is undergoing radical change and many FinTech companies have long since moved on from the start-up phase. Online banking is the most intensively worked on topic in the banking world, combined with the reduction of stationary branch business.
The balancing act between process and cost optimization as well as a newly established customer service is the challenge for established banks and financial service providers. After all, banking is a matter of trust and trust is best built through personal interaction and direct communication. Accessibility, speed, reliability and competence are basic requirements that are crucial for a stable customer relationship.
It is not without reason that new large-format advisory centers are being hastily set up in some institutions in order to pool resources for providing personal advice to private and corporate customers and to compensate for the thinned-out branch network. With a simultaneous focus on customer satisfaction and cost effects, concentration on the core business remains crucial. This is because strategic cooperation with reputable service providers who have industry expertise and can react flexibly to constantly changing requirements solves these challenges. AMEVIDA Finance GmbH specializes in precisely these BPO topics with 1st and 2nd level support in customer dialogue for banks and financial service providers.
Whether it's questions about online banking, making appointments and opening accounts or onboarding customers: There are many points of contact that bank customers prefer to clarify in a personal conversation or direct exchange. These are areas in which AMEVIDA has long been the more effective alternative for handling internal bank front and back office processes.
The service employees of AMEVIDA Finance GmbH are specialists for banking services within AMEVIDA SE and know the entire market environment very well. They have a background in financial services and are also at home in the world of customer care. It is precisely this combination of expertise, industry know-how and communication skills that makes direct communication - via chat, email or telephone - with bank customers so valuable.
As customer dialog is subject to special regulations, especially in the financial world, we at AMEVIDA have our own business units that are responsible for data security or IT requirements. For example, certificates for PCI DSS are used and state-of-the-art call center software with corresponding interfaces and modules ensure the confidentiality of sensitive data through the highest standards.
Find out more about our customer care solutions for banks and financial service providers here: https: //amevida.de/finance/
