AMEVIDA SE, one of the leading owner-managed dialog marketing specialists in Germany, is now supporting small and medium-sized call centers with an individually tailored IT-as-a-Service offering.
The company wants to use its experience and well-developed IT infrastructure to help service providers become more efficient and successful.
To this end, AMEVIDA SE offers call centers individual packages comprising workstation equipment, the necessary infrastructure and software.
The dialog marketing specialist, which previously provided hardware and software for existing customers, wants to give service providers with 50 to 500 employees the opportunity to bring their IT for inbound and outbound activities up to date and make their customer service more efficient.
Service and technology are individually tailored to the needs of the respective customer requirements of the call center and the size of the company.
Small and medium-sized call center operators save on personnel resources, among other things, as the AMEVIDA SE ITaaS team assumes responsibility for IT compliance and security standards.
A modern technical infrastructure makes it possible to increase operational performance and optimize growth strategies.
Thanks to the individual packages, service providers have very good cost control and can adapt solutions to their personal needs.
In addition, AMEVIDA support is available on site 24 hours a day, seven days a week if required.
Individual options of the ITaaS offer include, among others:
- Complete package comprising workstation equipment, required infrastructure (network, Internet, dedicated line) and software (CRM system, reporting, ACD, dialer)
- Inbound and outbound telephony incl.
voice recording - Chat, Messenger, Mail
- Interfaces to other systems (e.g. Salesforce, Voixen, DemandFlow)
- Digitization of workflows
- Data handling (import, export, transfer, report)
- Support service, if required 24x7 with guaranteed availability and SLA
Michael Wagner, Chief Information Officer AMEVIDA SE, comments: "For software or hardware, call center operators had to go to system houses that offered either hardware or software.
We at AMEVIDA now offer them the opportunity to obtain everything from a single source, which increases transparency in processes and also in costs.
This gives operators direct control over what they need or want to use.
In addition, with our expertise in dialog marketing, we can support small and medium-sized call centers and start-ups in this area and thus drive their business forward more quickly."
