The call center operator AMEVIDA, headquartered in Gelsenkirchen, will be presenting its product portfolio and strengths at the 22nd international congress trade fair for innovative customer service, Call Center World, in Berlin from 2 to 4 March 2020.
Contact centers shape the customer experience through their empathetic and technically innovative capabilities.
The seamless interface to the customer plays a decisive role here.
The more technological progress is used in the form of highly complex automation and sales-supporting application solutions, the more important the role and quality of all contact center employees becomes.
After all, they cover the all-important "last mile" to the customer - with a smile on their face.
With this in mind, Dr Matthias Eickhoff, CEO of AMEVIDA SE, does not see this year's Call Center World (CCW) in Berlin primarily as a presentation platform for digital solutions for his company.
"Rather, CCW offers us an important dialog platform to present our quality as experienced experts and excellent companions on the last mile inbound and outbound in discussions with potential customers, business partners and employees," says the AMEVIDA CEO and owner, explaining his company's appearance at the trade fair under the motto "AMEVIDA - The First Choice".
"The first choice" represents a continuous endeavor and a basic attitude of the company towards all stakeholders.
At the CCW, employees from the operational areas and management will demonstrate the AMEVIDA range of services using successful and current project examples.
In particular, it will be made clear that the ever-increasing digitalization of customer dialogue at marketing, sales and service level also requires contact center agents to have increasingly strong analogue skills.
"In human-to-human interaction, the empathy and emotionality of the agents is becoming increasingly important," says Dr. Eickhoff, referring to the strengths of his staff.
This is because: "On this basis, we have continuously created a leading market position for ourselves, particularly in the areas of customer retention, termination prevention, customer recovery and also in cross-sales.
In addition, our stand crew will convey how AMEVIDA is meeting the changing performance and quality demands on our employees through targeted training, employee development and a wide range of corporate social commitment and corresponding benefits for the workforces at all locations.
"With this approach, we would also like to make a contribution to further improving the image of our industry, our agents and, of course, our company," says Dr. Eickhoff.
