CCW 2018: Creating added value together

AMEVIDA SE, one of the leading providers of customer care services in Germany, will once again be welcoming trade visitors to Call Center World in Berlin from 27.02-01.03.2018. "We are delighted to be present at the industry summit again this year," comments Dr. Matthias Eickhoff, CEO of AMEVIDA SE. "The market is currently in a state of upheaval. We want to take this into account by consciously addressing future topics. These include data protection-compliant customer acquisition and an integrated service portfolio with innovative technologies and solutions that go beyond the traditional offering," adds Dr. Eickhoff. At this year's trade fair stand (Hall 4, Stand A2/B1), everything will therefore revolve around how AMEVIDA can support and relieve existing and new customers in a future-oriented manner and measurably optimize their success.
The focus remains firmly on creating "added value" in customer care and acquisition. This year, two business partners will be represented at the AMEVIDA stand for the first time: tele-LOOK, a provider of an innovative remote service solution, and Erklärvideo GmbH, a leading provider of explanatory videos.
Interlinked with AMEVIDA's customer care services, joint, innovative solutions will be offered to optimize or develop new service and sales processes for clients.
"AMEVIDA stands for excellence in sales and service.
With over 2,000 employees at seven locations in NRW, we have succeeded like no other in successfully and sustainably scaling sales performance at a very high level of quality.
Today, we are the industry expert for customer acquisition, cross-selling, up-selling and customer recovery.
We will increasingly transfer and expand this expertise into service tasks and digital applications.
This will create new value-added services for our existing and new customers," says Daniel Benzenhöfer, Chief Operations, Sales and Business Development Officer at AMEVIDA SE. Erklärvideo GmbH Based in Cologne, Germany, Erklärvideo GmbH is one of the leading providers of explanatory videos using layering technology.
According to the motto: "seen. heard. understood", the company, which was founded in 2013, creates videos on behalf of customers and at a fixed price.
Since its foundation, the company, headed by Managing Directors Dietmar Schmücking and Leif Mergener, has been able to convince customers from a wide range of industries, such as Kärcher, Bosch, 1.FC Köln, Hiscox and Dehoga, of the value of its services. tele-LOOK tele-LOOK is an internet-based remote service from Freiburg-based Solutiness GmbH.
Automated digital processes help to organize operational processes more efficiently and add more value in line with Industry 4.0 - both between companies and customers and within the company.
The focus is on simplification, acceleration and higher productivity.
The special feature is the tele-point.
This turns the smartphone on site into a remote-controlled analysis camera in a matter of minutes.
The widespread availability of smartphones is almost synonymous with the high availability of tele-LOOK, meaning that no cameras or data glasses need to be purchased.
Language and knowledge deficits can also be overcome effortlessly with the tele-Punkt.
In addition, photos can be taken at any time at the touch of a finger, which can be annotated and exported as a PDF report.
Solutiness GmbH, based in Freiburg, is an innovative start-up company from the telecommunications sector with a focus on the digitalization of business processes, in which KfW holds a stake.
The core business of Solutiness GmbH is the provision of a simple and cost-effective communication service.