In this context, AMEVIDA, one of the largest owner-managed companies in the customer service, communication and contact center sector, was able to attract the attention of the energy industry and the financial services sector in particular with its service portfolio.
The North Rhine-Westphalian company has been recognized as an established name for innovative and effective retention and sales solutions for many years, particularly in the telecommunications sector, and is one of the established partners of leading telecommunications providers - for example, since 2013 in the area of retention and sales.
The energy and financial services sectors are also increasingly discovering AMEVIDA's capabilities, for example in retention since 2013 or in the exclusive mapping of the order hotline for major telecommunications providers since 2007.
The accelerated expansion of the company's long-standing benchmark leadership in self-termination campaigns is therefore a focus of the growth strategy, particularly in these sectors.
AMEVIDA is already successfully reflecting current trends such as the shift from pure customer service by telephone to other channels such as chat and the increased demand for omnichannel solutions, and is thus consistently expanding its innovative sales services.
Dr. Matthias Eickhoff, CEO of AMEVIDA SE, explains: "We have been working as an exclusive service provider for a telecommunications provider with a very successful sales chat project for almost five years now, marketing the client's products via the future-oriented channel in addition to the traditional sales channel. We also offer integrated and efficient customer management across all communication media, taking into account the entire customer life cycle."
